Terms of Service

Welcome to Silverwood Candles!

These Terms of Service (“Terms”) govern your access to and use of silverwoodcandles.com.au (“the Website”) and any services, products, or content made available through the Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using the Website.

Use of the Website:

  1. You agree not to use the Website for any illegal or unauthorized purposes.
  2. You shall not interfere with the security or integrity of the Website, or attempt to gain unauthorized access to any part of the Website or its systems.

Product Information:

  1. We strive to provide accurate and up-to-date product information, including descriptions, images, and prices. However, please note that each candle is handmade, and variations in color, texture, and appearance may occur. The images provided on the Website are for illustrative purposes and may not exactly represent the final product you receive. Product availability is subject to change without notice.
  2. Colors of products may vary slightly due to variations in display settings.

Orders and Payment:

  1. By placing an order through the Website, you agree to purchase the products selected and pay the specified amount, including any applicable taxes and shipping fees.
  2. We accept payment through various methods, as indicated during the checkout process.
  3. Payment is due at the time of order placement. All transactions are processed securely.

Shipping and Delivery:

  1. We will make every effort to deliver your order in a timely manner. However, delivery times may vary depending on your location and other factors beyond our control.
  2. We shall not be liable for any delay or failure in delivery caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, or transportation disruptions.

Returns and Refunds:

  1. We strive to ensure the quality of our products. If you receive a defective or damaged product, please contact us within 48 hours of receiving the order, and we will arrange for a return or replacement.
  2. For other returns, please review our separate Returns and Refunds Policy, available on the Website.

Intellectual Property:

  1. All content on the Website, including but not limited to text, images, logos, and designs, are the intellectual property of Silverwood Candles or its licensors and are protected by copyright and other applicable laws.
  2. You may not reproduce, distribute, modify, or create derivative works of any content on the Website without our prior written consent.

Privacy Policy:

  1. Your privacy is important to us. Please review our Privacy Policy, available on the Website, to understand how we collect, use, and protect your personal information.

Limitation of Liability:

  1. To the extent permitted by law, Silverwood Candles shall not be liable for any direct, indirect, incidental, or consequential damages arising out of or in connection with your use of the Website or products purchased through the Website.


  1. You agree to indemnify and hold Silverwood Candles harmless from any claims, losses, or damages, including attorney’s fees, arising from your use of the Website or any violation of these Terms.


  1. We reserve the right to terminate your access to the Website at any time, without prior notice, if we believe that you have violated these Terms or any applicable laws.
  2. You may also terminate these Terms by discontinuing your use of the Website.

Governing Law and Jurisdiction:

  1. These Terms shall be governed by and construed in accordance with the laws of Australia.
  2. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Western Australia.

Changes to Terms:

  1. We reserve the right to modify or update these Terms at any time. Any changes will be posted on the Website, and your continued use of the Website after such modifications constitute your acceptance of the revised Terms.

Contact Information:

  1. If you have any questions or concerns regarding these Terms or our services, please contact us at contact@silverwoodcandles.com.au.

Thank you for using Silverwood Candles! Enjoy shopping for candles!

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