Privacy Policy

Last updated: August 2023

Silverwood Candles (“we,” “us,” “our,”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of our website visitors and customers. By accessing or using silverwoodcandles.com.au (“the Website”), you consent to the practices described in this policy.

1. Personal Information We Collect: We may collect various types of personal information from you, including but not limited to:

Name
Contact information (email address, phone number, shipping address)
Payment details (please note that we do not store credit card information directly. Instead, we use a secure third-party payment processor, Stripe. Please see Section 3 for more information on Stripe’s privacy practices.)
Order history and preferences
Interactions with the Website (such as browsing history and cookies – see our Cookies Policy)

2. Purposes of Collection, Use, and Disclosure: We collect, hold, use, and disclose your personal information for the following purposes:

Processing and fulfilling orders for products and services
Communicating with you regarding your orders and inquiries
Sending you relevant information, promotions, or updates with your consent
Improving our products and services based on your feedback and preferences
Complying with legal obligations and resolving disputes
Any other purpose with your consent or as required by law.

3. Collection and Security of Personal Information: We collect personal information directly from you when you provide it during the ordering process or when you subscribe to our newsletters. We take reasonable measures to protect the personal information we collect and store from unauthorized access, loss, misuse, or alteration. However, please note that we do not store credit card information directly. Instead, we use a secure third-party payment processor, Stripe, to handle all payment transactions. Stripe’s privacy practices are governed by its Privacy Policy, which you can find on their website https://stripe.com/en-au/privacy.

4. No Spam, Selling, or Renting of Email Addresses: We will not use your email address to send spam, nor will we sell or rent your email address to third parties without your explicit consent.

5. Access, Correction, and Unsubscribing: You have the right to access, update, and correct any personal information we hold about you. If you wish to do so or unsubscribe from our mailing list, please contact us using the details provided in section 8.

6. Complaints and Privacy Breach: If you believe that we have breached the Australian Privacy Principles or have any concerns about your personal information, please contact us immediately using the details provided in section 8. We will promptly investigate and respond to any privacy complaints.

7. Disclosure to Third Parties: We may disclose personal information to third parties in the following circumstances:

Service providers who assist in the operation of the Website and processing of orders.
Legal or government authorities, if required by law or to protect our rights and property.
Third parties with your consent.

8. Contact Information: If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

contact@silverwoodcandles.com.au